1: Shipping information
A. Shipping costs and information:
As standard, the goods can only be shipped to the countries listed below. Depending on the size of your order, it will be shipped by UPS or a forwarding agent. The shipping costs incurred can be found in the table below.
If you wish to ship to another country, please write us an email before ordering (info@donner-tech.de) and tell us the item with the quantity and the delivery address with the country and the corresponding Post Code. We will then inform you at short notice whether we can also ship to the desired country and - if delivery to the desired delivery address is possible - inform you of the shipping costs, as we have to ask our shipping partner about shipping options and costs in advance.
For customers in Switzerland, meininkauf.ch offers an interesting shipping alternative that enables cheap and customs-compliant delivery directly to you in Switzerland. You can find more information at meineinkauf.ch.
I. Shipping within Germany:
For shipping within the German mainland (Zone 1) we charge a flat rate of 5.90 euros per order up to a shipping weight of 30 kg via "UPS Standard 0-30 kg".
From an order value of 150 € (gross) we deliver free of charge within the German mainland.
For shipping to German islands, places in the mountains, sparsely populated areas or regions that are difficult to access, additional costs are incurred, which must be determined individually. If you want delivery to such an area, we will contact you after placing your order regarding the shipping costs.
II. Shipping outside of Germany
We deliver to the following EU countries:
Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Czech Republic, Hungary, United Kingdom
The shipping costs (gross) by "UPS Standard 0-30 kg" to EU countries outside Germany are as follows:
Zone 2 - € 12.90: Belgium, Luxembourg, Netherlands
Zone 3 - € 19.90: Denmark, France, Italy, Austria, Poland, Slovakia, Slovenia, Sweden, Czech Republic, Hungary
Zone 4 - € 24.90: Bulgaria, Estonia, Finland, Ireland, Croatia, Latvia, Lithuania, Portugal, Romania, Spain
Zone 5 - € 24.90: Greece
For shipping to islands, places in the mountains, very sparsely populated areas or regions that are difficult to access, additional costs are incurred, which must be determined individually. If you want delivery to such an area, we will contact you after placing your order regarding the shipping costs.
For deliveries to countries outside the European Union, additional costs may arise in individual cases, which we are not responsible for and which you must bear. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees), import duties or taxes (e.g. customs duties). You can find further information, for example, at http://ec.europa.eu/taxation_customs/customs/customs_duties/index_de.htm and on import sales tax at http://auskunft.ezt-online.de/ezto/Welcome.do and especially for the Switzerland at http://xtares.admin.ch/tares/login/loginFormFiller.do.
2: Payment information
B. Payment information:
I. When shipping within Germany
For deliveries within Germany we offer the following payment options, unless otherwise specified in the respective product description:
1. Prepayment by bank transfer
2. PayPal
II. When shipping outside of Germany
For deliveries abroad, we offer the following payment options, unless otherwise specified in the respective product description:
1. Prepayment by bank transfer
2. PayPal
III. Detailed information on the individual payment options
1. Prepayment by bank transfer
Transfer the invoice amount to our bank account within 3 days, stating the purpose. We will inform you of our bank details and the purpose of the transfer separately by email as part of the order processing.
2. Paypal
You will receive the payment information during the ordering process in the shop. There you will be redirected to PayPal to make the payment.
3: Information on calculating the delivery time
Unless otherwise specified in the respective offer, the goods are delivered domestically (Germany) within 1-3 days, in the case of foreign deliveries within 2-10 days after the conclusion of the contract (if advance payment has been agreed after the time of your payment instruction) that no delivery takes place on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made a different agreement with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.
If you have any questions, you will find our contact details in the imprint.